Delivery, Returns & Warranty Information
Delivery of Goods
Luxusheat offers free delivery on qualifying orders as detailed below:
- Underfloor Heating - Orders over the value of £250.00(net)
- Plumbing Orders not including 5m straight lengths of pipe - Orders over the value of £500.00(net)
- Plumbing Orders including 5m straight lengths of pipe - Orders over the value of £1000.00(net)
- Microflex Pre-Insulated Pipe - Orders over the value of £3000.00(net)
Orders which do not qualify are charged as below:
Underfloor Heating & Firmopress Plumbing
- Standard Next Day Service - £10.00+VAT
- Timed Service (Pre-12pm) - £20.00+VAT
- Priority Service (Pre-10.30am) - £25.00+VAT
- Saturday Service - £30.00+VAT
Microflex Pre-Insulated Pipe
- Microflex pipe is charged by the pallet at £46.00+VAT. Please contact us on 0116 2514916 or by emailing email@example.com for an accurate carriage quote. Please note that the delivery lead time for Microflex pipe is 5 working days and any pipe cut to length is non returnable.
If circumstances arise where an item is believed to be faulty and is within the warranty period offered by Luxusheat (detailed below), Luxusheat will arrange for the item to be tested and a replacement and/or credit if necessary.
The warranties offered on our products are as follows:
- Firmopress WRAS MLC Pipe - 50 Years from the date of installation subject to successful pressure testing*
- Luxusheat UFH MLC Pipe - 50 Years from the date of installation subject to successful pressure testing*
- Luxusheat PEX Pipe - 50 Years from the date of installation subject to successful pressure testing*
- Mechanical products (inc but not limited to manifolds, pumps, valves etc) - 2 Years from the date of purchase
- Electrical products (inc but not limited to thermostats, hubs, actuators, press tool etc) - 2 Years from the date of purchase
- Firmopress Fittings (inc PPSU & Brass) - 10 Years from the date of installation
- Firmopress tools & pipe accessories - 2 Years from the date of purchase
* Luxusheat guarantee for 10 years (third-party insurance backed) full reinstatement to a value of £2,500,000 and for a further 40 years for material replacement only.
Please note that unless agreed otherwise, any items returned will be subject to a restocking fee of 30% and return carriage costs are the responsibility of the buyer.
Any products that are made to order / cut to order from the list below are non returnable:
- Microflex Pre-Insulated Pipe
- Luxusheat Floating Floor Boards
Any goods returned as surplus to requirements must meet the following before a credit can be raised:
- Item(s) must have been purchased within the last 6 months from Luxusheat
- Items must be returned in their original condition and packaging
- When required, proof of purchase must be produced
- Surplus Heatmiser products must have been purchased within the last 12 months otherwise these cannot be returned due to the manufactures warranty expiring.